• Installing the Outlook Plugin

  The instructions below will help you to install the CANDDi Outlook plugin. Go here Click on the Install file and follow the instructions Close and re-open Outlook Once installed, send an email to help@canddi.com with a link to your homepage Your account manager can then confirm the links are tracking. You'll be able to see all email 'opens' and 'clicks' if you go to 'Live Feed', which can be found at the top right-hand corner of Outlook. Have more quesPopular

• CANDDi email plugin explained

  With CANDDi you can get a plugin for Outlook or Gmail to track your daily emails opens and clickthroughs: How to install it on Gmail How to install it on Outlook Here is the plugin explained: (https://storage.crisp.chat/users/helpdesk/website/752b84ef77fce00/ba5218e1-7ca8-46ff-898d-ebf74e1Popular

• How to track your Email Campaign

  To track your email campaign, you will need to generate a tracked link in CANDDi, and then paste this into your email platform instead of an ordinary link. If we have previously integrated with an email platform, you can find them in your CANDDi Dashboard in the Email Integration Generator. In the top left of the Dashboard you can find "Identify". Select "Bulk Email Marketing", and choose your platform from the drop down list (or type in part of its name so it shows on top and you don't have tPopular

• Outlook Plugin Not Working (Microsoft Exchange - Advanced Threat Protection)

  If you're running Outlook Office 365 on Microsoft Exchange, you may be subscribed to 'Microsoft's Advanced Threat Protection' package. The 'Safe Links' feature of the package aims to replace all links from outside servers with several lines of complex code. The intention is to prevent phishing scams. However, there is a known conflict with ATP and the CANDDi Outlook plugin with forwarded emails. If you're forwarding a tracked link email, the end recipient will have the entire CANDDi tracking cSome readers

• Outlook Plugin: VSTO 4.0 Runtime required

  This article is mainly for people using older Outlook: 2011, 2012, 2013. If you are trying to download the outlook plugin, and you get this error message: You will need to download the VSTO (Visual Studio Tools for Office). This will do no harm to your machine and once this is downloaded, the CANDDi outlook will install normally and you will be able to use the plugin to its full effect. Here (http://www.Some readers

• Enabling/Disabling Desktop Notifications for CANDDi Email Plugin

  The below simple steps will show you how to enable, or disable, the desktop notifications which come from the CANDDi Email plugin. These notifications will show you when a recipient has opened an email or clicked on a link in the email body. Step 1: Go to 'Live Feed' in the CANDDi Outlook Plugin or the following link https://plugins.canddi.email/outlook/app/!/activity Step 2: Make sure you're logged in. Step 3: At the top right-hand corner, you'll see a button shaped like a belSome readers

• MailChimp Integration

  For companies who do outbound email marketing, using CANDDi and MailChimp together is a fantastic way to increase the number of identified visitors to their website. This document describes how to create unique URLs within your email campaigns. When an email recipient reads the email and decides to click the link to visit your website, then CANDDi can identify them. MailChimp provides the ability for you to create and manage lists of contacts within your account. You can see these within yourSome readers

• Why are my Mailchimp links all wrong?

  If you are using Mailchimp to send an email campaign, you have to be careful not to duplicate the tracking by putting code in your template and then again at the Create Campaign stage. When you create your template, put plain links in or none at all. Untick the little CANDDi tracking box in the bottom right, and make sure it stays unticked! The template needs to be ‘clean’ so you can track each campaign. (https://storage.crisp.chat/users/helpdesk/website/54632cdb5236a400/mailchimpt1y0tv.pSome readers

• How does the Outlook plugin work?

  The CANDDi Outlook plugin is designed so that CANDDi can capture the opt-in identity of visitors who click through emails sent via Outlook. When the plugin is installed, all the sender (‘End User’) needs to do is to paste links into the body of their emails and the plugin will take care of the rest. When the End User presses send, the CANDDi plugin first checks the number of recipients. If there are multiple recipients (or more than one CC'd), then the plugin doesn't add any tracking as it's imSome readers

• DotMailer Email Tracking (Dot Mailer)

  For Those clients who have DotMailer as their email broadcasting system you do not have to manually add the CANDDi email tracking code behind each link within your email.  Dot Mailer has a function that allows you to 'add' default code to all of your links - this means no more manual additions to links! Simply follow our step-by-step guide below to set this up for your DotMailer account! You may also wish to automatically include UTM tracking within your emails (this allows CANDDi to automatiSome readers

• Installing and using the CANDDi Outlook Plugin

  The CANDDi Outlook Plugin allows users to track and auto-assign visitors; and see when a recipient has opened your email or clicked on any links you have included, all within the CANDDi side panel. If you're a Sys-Admin then this can be added in a group policy - please contact us for more information. As a general rule, the plugin WILL ONLY WORK for Outlook 2010 onwards, however if you’re unsure, contact your CANDDi account manager. Download the CANDDi Plugin from the following URL: canddi.Some readers

• Install the Outlook Plugin without a CANDDi login

  Usually when you download and run the Outlook Plugin from CANDDi.to/Outlook, it will require a CANDDi login the first time you reopen Outlook after installation. If you don't want to log in (e.g. if you don't have a CANDDi user account), you can disable the login function before installing the plugin. In this case, follow these steps for installation: Run StopLogin; you will need to 'allow' it to make changes to the registry. Download the plugin from here. Run theSome readers

• YMLP Integration

  If you’re using YMLP for your email campaigns, follow the steps below to make sure CANDDi is compatible and can track your newsletters. YMLP refers to this data as ‘Merge Fields’. YMLP does not mandate standard Merge Fields so your fields may have different names to the ones below. You can get help from YMLP here. To edit Merge Fields then use ‘Manage Data Fields’ under the Manage Contacts tab. When you create a newsletter then you can use these ManagSome readers

• Using 'Live Feed' in Outlook Plugin

  If you have the latest CANDDi Outlook Plugin installed, you will see a 'Live Feed' button at the top right-hand corner of Outlook.  This will allow you to view historic email 'opens' and also when a recipient has clicked on a URL sent to them.  Depending on your default browser, we recommend using Google Chrome for the Live Feed page. This is because you'll be able to receive desktop notifications for an email open/click through. ( Click here on how to enable this (https:/Some readers

• Adestra integration

  The Adestra platform doesn't support ‘merge’ fields as most platforms do. This section is more for guidance, but your mileage may vary and your specific configuration / settings might be slightly different to the steps described below. If you want to read about this on Adestra’s website, then go here. You need to create a new Profile within Adestra. You may well want to extend from the default Google Analytics profile, soSome readers

• CANDDi Outlook Plugin Not Working? (Multiple Recipients)

  The CANDDi plugin puts personalised tracking on the links in your emails when you send them, so we can tell who clicks through to your website. However, if you send the email to multiple recipients, the plugin won't be able to tell which of them clicked through the link! For this reason, the plugin will disable for emails with multiple recipients (this includes CCs). If you don't think this is your problem, you might want to try our list of Outlook troubleshooting FAQs, here (https://supportSome readers

• Registry settings to configure the Plugin

  When installing the CANDDi plugin using ‘Group Policy’, the following registry settings can be configured remotely. These all live under the tab: HKEYCURRENTUSERSoftwareCANDDiOutlook Have more questions? Contact us at or 0161 414 1080Some readers

• Generating Merge codes within Outlook

  Mail Merge with Microsoft Outlook can be used to create CANDDi tracked emails which improve the number of identified visitors within CANDDi. This requires a little bit of mangling of the Outlook merge codes. Download our pre-set-up contact spreadsheet from here. This sample spreadsheet contains formulas to generate the UTM codes and CANDDi merge codes. If you wish to have multiple target links within your website theFew readers

• Fusemetrix Email Integration for CANDDi (tracking via one-to-one emails)

  We can now integrate with your company's Fusemetrix email system for one-to-one emails. There is currently no email "Plugin" for Fusemetrix, so if you want to integrate your current Fusemetrix email system or are thinking about moving to Fusemetrix, please speak with your Account Developer. Have more questions? Contact us at or 0161 414 1080Few readers

• Outlook Plugin: Settings

  If you've got the Outlook Plugin and you're finding that visitors are: Not being identified Not being assigned correctly Aren't appearing in the 'Source: One to one emails' Stream ...then you may want to check if your settings are correct. Compose a new email and click on 'CANDDi Settings' a window like this should appear: Copy across the following and click 'Save': Medium - email Source - ouFew readers

• Copernica

  This document discusses how to use CANDDi with the Copernica platform. The Copernica platform is highly customisable, and so CANDDi cannot provide a preformatted integration as we can with other platforms. This FAQ has been based on the information on Copernica’s website. Creating a link that CANDDi will track (worked example) When adding a link from your outbound mail in Copernica, it must be structured so that theFew readers

• Gmail Plugin - Activity not showing up

  There may be the odd time you’ve sent an email, certain it has either been opened or that a link has been followed but the activity has failed to show up in your CANDDi panel. There are typically one of two reasons as to why this might happen. CANDDi is in most cases able to track an email by use of a hidden 1x1 tracking pixel. This is simply code inserted into a custom or third-party that makes a server call and returns a transparent 1x1 image (as is industry standard). Using this reliesFew readers

• Outlook Plugin Not Working (Outlook Add-ins)

  Ensure you have restarted Outlook after installing the CANDDi Outlook Plugin. If you have downloaded the CANDDi Outlook Plugin but for one reason or another it doesn't appear to be working properly, there are a few things you can check to be sure you're set up correctly. First off, 'compose' a new email where you should now see 'CANDDi Enabled' at the top of your email panel. If this is showing up as 'disabled' you can simply click to enable tracking (shown below). (https://storage.crispFew readers

• PURE360 Email integration

  CANDDi integrates with almost all email platforms that support ‘merge tags’ or ‘personalising’ emails. CANDDi integrates by creating ‘individual URL links’ for each visitor. There are two ways to integrate CANDDi with PURE360. Try the first one, but if it doesn’t work, try the second option. If this still doesn’t work, get in touch with us (contact details at the bottom). First method: In the tracking & web analytics tab in the PureResponse platform, tick the ‘I use an alternative analytFew readers

• Installing and using the CANDDi Gmail Plugin

  The updated CANDDi Gmail Plugin allows users within Gmail to see when a recipient has opened your email or clicked on a link you have sent with our CANDDi side panel. It also allows you to track and auto-assign visitors as before. First off, if you haven’t already you need to download the CANDDi plugin for Chrome. Installation Instructions: Add the CANDDi Chrome Extension ( download here (https://chrome.google.com/webstore/detail/canddi-email-integration/hahgfjhnacddabgjoneldbmakakdoedeFew readers

• Outlook Plugin Not Working (Unsupported Version of Outlook)

  It's worth checking which versions of Outlook and which Windows operating system supports the CANDDi for Outlook Plugin. If you're running Office 365, note that you're most likely running Outlook 2016 as part of the package. Unfortunately Outlook for Mac is unsupported by the CANDDi for Outlook plugin. If you're running an older version of Windows or Outlook, then it would be worthwhile to upgrade to a new package. There are massive benefits to the security as well as being able to use the pluFew readers

• Effective CANDDi Strategy - Tracking prospects using the email plugin

  Bob is our Business Development Executive. He attends networking events, works his magic, and exchanges business cards with plenty of prospects. These prospects: Call him the next day and say "I want to buy" - in which case great, no further action necessary! Don't call him, but when he calls and emails them to follow up, they buy. Are in awareness/interest phase - when he calls they are not ready, and say they are not interested (or not interested yet). In the first two situations,Few readers

• GetResponse email integration

  CANDDi integrates with almost all email platforms which support ‘merge tags’ or ‘personalising’ emails. CANDDi integrates by creating individual URL links for each visitor. In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient. Almost every email platform supports this, however the functionality has different names in different platforms: Merge Tags, Merge Fields, and Personalisation are just some of the terms that we'veFew readers

• Pausing / Turning Off The Gmail Plugin

  There are two ways of turning off the CANDDi Gmail plugin depending on whether you wish to turn off tracking for specific emails, or if you wish to remove CANDDi from Chrome/Gmail entirely. Pausing your CANDDi tracking on specific emails i.e. for private/personal emails, is very simple. As shown below, next to the send button you can see the three circles from the CANDDi logo. If coloured in blue, CANDDi is tracking the email. If the logo is greyed out, CANDDi is not tracking emails. To chanFew readers

• How NOT to track a particular URL in Outlook...

  Some websites do not support links using extra parameters such as any tracking. If you are using the Outlook plugin, links to these websites may not work when you include them in your tracked email. If you encounter one of these websites (ask us if you are unsure), you can set your plugin to ignore these URLs when adding tracking code to your email. IMPORTANT NOTE: If you are hoping to identify someone through a tracked email, they need to click on a tracked link to your website - so include oFew readers

• Vertical Response merge tags

  CANDDi integrates with almost all email platforms which support 'merge tags' or 'personalising' emails. CANDDi integrates by creating 'individual URL links' for each visitor. In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient. Almost every email platform supports this, however this functionality has different names in different platforms: Merge Tags, Merge Fields and Personalisation are just some of the terms that weFew readers

• How do I track a link to a partner/affiliate in an email campaign?

  You can use www.canddi.download to make third party links trackable as in this FAQ. :) Give us a ring on 0161 414 1080 or email help@canddi.com if you want to discuss! Have more questions? Submit a requestFew readers

• CANDDi Outlook Plugin & Links in Email Not Taking Email Recipient to the Website (Record Not Found)

  This usually happens when there is a small bug on your website’s server, meaning that it won’t play nicely with CANDDi’s Outlook Plugin. When the recipient clicks on the link within your email, they should see the web page followed by the four querystring parameters added onto the end of the links. This means that the CANDDi Outlook Plugin is working perfectly but something on the website isn't letting the Plugin do its job. This error usually happens when the recipient clicks through the linkFew readers

• CANDDi Outlook Ignore List

  Within the CANDDi setting there is a tab titled: IGNORE LIST You can add sites to this list that you don’t want to track. Mostly, this is useful for internal sites you don’t want CANDDi to track within your email. For example: You want it to track www.canddi.com but not www.canddi-donttrack.com Have more questions? ContFew readers

• CANDDi Outlook Plugin Not Working (Safe Mode)?

  One reason why the CANDDi Outlook Plugin may not show as working properly is when you are running Outlook in "Safe Mode". You can change this in your settings to use CANDDi and the plugin to its full potential. Have more questions? Contact us at or 0161 414 1080Few readers

• Does the Email Plugin cause emails to get caught in spam filters?

  In short, no. Tracking emails with the plugin alone will not cause your emails to get caught up in spam filters. However, if you're finding that your emails are getting caught and the plugin is helping to realise that, it usually means there is an issue with your DNS Configuration. You need to verify your existing domain so that recipients spam filters recognise it as a legitimate email. If you're including more and more hyperlinks within your emails, without proper configuration, any recipFew readers

• How do I create a hyperlink in Mac mail?

  Write your email, as normal. Select the word(s) that you want to hide the hyperlink behind, and right click on them. This should give you a screen like the below picture - select linkadd link Insert url & tracking information, and then click ok. Click the link to check it works. Have more questions? Contact us at or 0161 414 1080Few readers

• How do I know my Outlook Plugin is working?

  Once you've downloaded the plugin, you will need to close Outlook and reopen it. At this point you may need to log in for the first time with your CANDDi login details. After that, it should work in the background without you having to do anything, except emailing prospects one-to-one as much as possible. Remember to do this without CC or multiple recipients - and including compelling links to your website! To check it's working: when you open a new message you will see ‘CANDDi Disabled’ in thFew readers

• 8 Ways to make your email marketing a success

  Over the last 10 years the use of email for marketing is a subject that has been written about extensively. A simple Google search for “email marketing advice” will find over 13,000,000 results all claiming to be the definitive source of knowledge on the subject. In reality email marketing is a mixture of art and science, and depending on your viewpoint, you can attribute the relative percentages as your see fit. The Basics There are no hard and fast rules. What works for one campaign, braFew readers

• Outlook: Override Sender Email Address

  Within the settings for your CANDDi outlook plugin you will see a box that says OVERRIDE SENDER ADDRESS. This is so that the people who click your links would not become automatically assigned to yourself in your Streams. They would become assigned to another email address. When the plugin is installed this box would be automatically un-ticked as everyone would be assigned to the sender. However, if you would prefer everyone being assigned to another user in CANDDi then you can tick the box anFew readers

• Exact Target email merge tags

  CANDDi integrates with almost all email platforms which support "merge tags" or "personalising" emails. CANDDi integrates by creating "individual URL links" for each visitor.   Merge Fields In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient.  Almost all email platforms support this.  However, this functionality has different names in different platforms: Merge Tags, Merge Fields, Personalisation are justFew readers

• Why is my CANDDi Outlook plugin disabled?

  Sometimes Outlook may disable the plugin as Outlook believes the plugin slows down the application (which isn't true). There are 2 ways to re-enable the plugin, depending on your browser. Follow the below steps: Go to File You should see 'Slow and disabled COM Add-ins' which is highlighted in yellow. Click on this. If you see 'CANDDi for Outlook' click on 'Always enable this add-in'. Or if you don't see 'Slow and disabled COM Add-ins', follow the below steps instead: Go to FileFew readers

• Using CANDDi signature with canned responses on Gmail

  Once you create your signature through the CANDDi signature generator and add it to Chrome, each time you start an email in Gmail, it will auto-fill your signature. This is great, but if you ever use canned responses in Gmail just like me, you might end up with duplicates of your signature. This is how to avoid that. You will need to delete your signature either at the very start of writing up your new canned response or at the very end. If at the start if you highlight your signature and startFew readers

• Why does my CANDDi Email plugin show '+' in the body?

  Sometimes in the body of your email '+' can show. This could be due to another email plugin interfering with CANDDi (like Sidekick). For the CANDDi Email plugin to work, you will have to disable any other plugins similar to CANDDi. This means when you compose new emails, '+' will no longer show. To disable add ins for Outlook you will need to do the following: Open Outlook Go to File, Options Go to Add-ins At the bottom of the window click 'Go' next to 'COM Add ins' Then un-Few readers

• Email Plugin Troubleshooting

  The email plugin is one of CANDDi's most vital parts, but like anything else, it can occasionally run into some problems. These are usually really simple fixes, that you can find below. If you need any more help, feel free to give us a call on 0161 414 1080, or email us on hello@canddi.com. Gmail Plugin - Activity not showing up Installing and Using the CANDDi Gmail plugin (https://support.Few readers

• Adding Manual tracking into Outlook for Mac

  Unfortunately the CANDDi Outlook plugin doesn't yet work for Outlook for Mac. However, it's still possible to manually add tracking into these emails -- with a bit of work! To get tracking to work, follow these steps: Open Outlook for Mac and Create a new email Write the email as normal (remember to insert links to your website etc...) To add CANDDi tracking - highlight each link and click the "AFew readers

• Using reply.io as an alternative to Outlook Mail Merge

  Unfortunately, Outlook's latest version doesn't support CANDDi's 1-2-1 tracking during email Mail Merges. Of course, there are hundreds of alternatives such as email marketing platforms like MailChimp, ForFront and Campaign Monitor which CANDDi can track with. However, you may prefer on sending a campaign through Mail Merges because the email’s simplicity often makes the recipients think the email was directed only at them. Luckily, there's another alternative platform called Reply. Reply allFew readers

• Updating the Outlook Plugin

  The latest Outlook Plugin is Version 2.5.5. To check which one you have, see our FAQ on how to do so here. If you need to upgrade, see below for our walkthrough.  How to steps: If you're having any issues and the plugin hasn't installed as expected, view our Troubleshooting FAQ here Alternatively, give your Consultant a call on 0161 41Few readers

• Sending PDFs with CANDDi.download

  CANDDi email integration only tracks when the visitor loads a web-page in their web-browser. Therefore please don't link directly to PDF's / other documents directly as follows: http://yourwebsite.com/download/document.pdf?ce=tim@canddi.com CANDDi won't track this link! However, you can use CANDDi.download instead which will work in email campaigns as well as your regular daily mails: What does CANDDi.download do? (https://support.canddi.com/en/article/what-does-canddidownload-do-1xhwoo9/?1Few readers

• GoldVision Email Campaign Software Settings for use with CANDDi

  For Gold-Vision's email campaign system to work well with CANDDi, you need to let your Account Developer know you wish to send a campaign via Gold-Vision as there is a small adjustment we need to make to your CANDDi Dashboard. Next, create the CANDDi email integration code as usual and insert them into your email. You need to say yes to Google Analytics and complete the fields for Campaign Medium i.Few readers

• Integrating with any email platform

  CANDDi integrates with almost all email platforms. Where possible we have written integration instructions for specific platforms (see the other topics in this forum), however if you happen to use an email platform which we haven't yet come across then this document provides the generic instructions. In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient. Almost all email platforms support this. However, this functionaliFew readers

• I want to run email marketing but only have a small database... Is it OK to buy data?

  This is a common question we're asked by new and existing clients alike. Even having a small, highly targeted list of prospects/customers can be a great marketing asset. Things like keep-in-touch campaigns and special offers sent through an email broadcasting platform can provide the necessary 'touches' to keep an account ticking over and drive towards a sale. This also allows you to identify those pesky anonymous website visitors through CANDDi. If you only have a small database or are complFew readers

• Customer Minds email integration

  CANDDi integrates with almost all email platforms which support 'merge tags' or 'personalising' emails. CANDDi integrates by creating 'individual URL links' for each visitor. In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient. Almost every email platform supports this however, the functionality has different names in different platforms: Merge Tags, Merge Fields, and Personalisation are just some of the terms thaFew readers

• Mail Merges and CANDDi Tracking

  If you haven't done so already, follow our FAQ on generating Merge tags for Outlook in order to do mail-merges with CANDDi tracking, please find it here.  If you've tested the above process as normal but with no luck and tracking doesn't appear to be working (or tracking code isn't applying to the hyperlinks) then please follow the below. Doing a mail-merge with the Outlook plugin works slightly difFew readers

• Setting up DNS Records (Email) - SPF/DKIM/DMARC

  When sending an email, a recipient's ISP will use a variety of methods to determine if you are permitted and sending legitimate emails. The three main methods used to verify a sender's identity are called SPF, DKIM and DMARC. These need to be set up from your sender domain in Outlook/Gmail. SPF (Sender Policy Framework) An SPF record is in place to identify whether or not a mail server is authorised toFew readers

• ESPs, Bulk Emails and best practice

  Successful email marketing relies on more than just good strategy or content. Even the best campaigns can be hampered by a poor delivery vehicle. The key here is to de-risk your emails. Bulk email broadcasts are most frequently sent via Email Service Providers (ESPs). These will have varying levels of sophistication in terms of their technology, demand management ability and the level of investment they put into improving and preserving their sender reputation. Typically ESPs will utilise multFew readers

• iContact Integration

  CANDDi Integrates with iContact really easily! Just follow these steps to set it up. Create your email Paste your website URLs into the email Highlight each link and click on the add link button in the top menu Build the target url within CANDDi Insert the URL and send the emails Have more questions? Contact us at or 0161 414 1080Few readers

• Direct Mail (MAC) merge tags

  CANDDi integrates with almost all email platforms which support 'merge tags' or 'personalising' emails. CANDDi integrates by creating 'individual URL links' for each visitor. In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient. Almost all email platforms support this, however the functionality has different names in different platforms: Merge Tags, Merge Fields and Personalisation are just some of the terms that we'vFew readers

• What does ce_b4, cas_b4, and coid mean?

  These are all parameters used by the CANDDi one-to-one email plugin (available for Outlook, Gmail and Thunderbird) which help track and identify your visitors. Have more questions? Contact us at or 0161 414 1080Few readers

• Problems with bad formatting within Outlook signature

  Sometimes the CANDDi Outlook plugin can show the CANDDi tracking URL alongside your CANDDi Signature. This can be prevented by following the steps below: Go to your OPTIONS Find the tab SIGNATURE And then EDIT Press any link that you want to edit display Within the top box TEXT TO DISPLAY you want to remove this and have it empty This is so that when you hover over the link some text displays. Have more questions? Contact us at or 0161 414 10Few readers

• eShot CANDDi Email Integration

  Our friends over at eShot love CANDDi’s email integration so much, they’ve made it even easier for their clients to benefit from the incredible insight CANDDi provides. By following the next steps you’ll be able to get the CANDDi tracking within your eShot email campaigns super quickly… How to get it set up   Within your eShot Dashboard in the ‘Available Services’ section, you will see a button labelled ‘CANDDi’ which will be grey until you complete the setup. In order to get started, cFew readers

• Email marketing metrics - what should I expect?

  An adult is said to make, on average, 35,000 decisions per day. If you chose right instead of left this morning your route to work, your time of arrival, the people you said hello to - everything would be different. Email marketing is one of those true blends between an Art and a Science. Every factor is an influence and there are no hard rules for what is successful and what isn't. Typically there are 3 main measured of email marketing success: Deliverability Open Rate ClickthrouFew readers

• Why aren't the 'click-throughs' matching up between my ESP and CANDDi?

  CANDDi integrates with many outbound email platforms, and can tell you when a recipient has clicked through to your site and their following activity. You can create streams based on a specific email campaign to view the site activity of people who followed click-throughs from a campaign. Many email providers will give you statistics about your opening rates and click-through rates for each link in your email. Sometimes those numbers do not match up with the visitors you're seeing in CANDDi. ThFew readers

• Install the Thunderbird Plugin

  If you use Thunderbird and want to download the CANDDi plugin to track your one-to-one email links, you’re in the right place. Follow the steps below: In your browser, go to: canddi.to/thunderbird This will download the add-on, now save it to your desktop/somewhere you can find it. Go to the menu within Thunderbird and choose Add-ons. Go to the menu button and select 'choose add-ons from file', find the file on your desktop, and select it. Install the add-on. You should now beFew readers

• Which email platform should I use? I don't have 'confirmed subscribers'.

  Many of our clients like to use MailChimp (and similar platforms) for their email marketing. Systems like MailChimp are typically free for the basic package, simple and easy to use - this is the main reason why we'd recommend them. More generally, some clients do encounter difficulties when their platform asks for confirmation of ‘double opt-in’. Strictly speaking the phrase ‘double opt-in’ is a bit of a misnomer, as the systems that ask for ‘First-party opt-in’ or ‘Double opt-in’ email recordFew readers

• Enabling Google Analytics within e-shot/ForFront

  If you have noticed that visitors who have clicked through your email campaign aren't appearing in the Source: Email Marketing, then here is what needs to be done: Go to your e-shot console, and then to settings (in the top right hand corner): If you scroll down, click on 'Enable' next to Google Analytics. Then when you create a new campaign, at the last step you can check the checkbox for 'Automatically cFew readers

• Wordpress Email Integration

  CANDDi automatically integrates with the Wordpress email platform if you use the standard Wordpress personalisation / merge tags that come with their platform. Occasionally we come across clients who have Wordpress, but who have created ‘custom fields’ for the usual personalisation / merge tags i.e. first name, last name, email address & company name. If after doing a mini test campaign, including your CANDDi consultant, it doesn't work using the standard personalisation / merge tags; we wouldFew readers

• Signature colour change within Outlook

  Sometimes, Outlook can add some extra parameters onto the code that manages your colour. This can mean the colour in your signature will change. This article shows you how to change it back. An example is this original coding of the website link within outlook: www.canddi.com This is how Outlook by default changed the colour: This is how you should change the colour: The code must look likeFew readers

• Integrating with ResponseMail (or FuseMetrics)

  CANDDi integrates with almost all email platforms which support 'merge tags' or 'personalising' emails. CANDDi integrates by creating 'individual URL links' for each visitor. In order to integrate with CANDDi your mail platform needs the ability to send personalised emails to each individual recipient. Almost all email platforms support this, however, this functionality has different names in different platforms: Merge Tags, Merge Fields, Personalisation are just some of the terms that we'veFew readers

• How do I know if prospects are opening the documents I send them?

  If you already have access to www.canddi.download, you can track documents as in this FAQ. If you have never used this feature before, feel free to get in touch on help@canddi.com or 0161 414 1080 and we'll get you set up! Have more questions? Submit a requestFew readers

• Adding CANDDi tracking to a RSS Campaign (MailChimp)

  If you have an automated RSS Campaign that is sent out via MailChimp it is important for you to put in CANDDi tracking. This is a little different from normal email campaigns. Within the template of your email you will need to go to 'SOURCE EDIT'. Here wherever there is an RSS feed (|RSSITEM:URL|) you will need to add some CANDDi tracking: (https://storage.crisp.chat/users/helpdesk/website/54632cdb5236a4Few readers

• Why have I got an error message when using email integration?

  Does it look like the screenshot below? If so, read on: As you can see, in both the ‘Campaign Source’ and ‘Campaign Name Fields’, there are two words. The two words in the campaign source field are separated only by a space, while the words in the campaign name field are separated by an underscore. Unless words are separated with an underscore, you will get the error message shown above. If you have a difFew readers

• Never send another attachment! Maximise your opportunities.

  If you are about to attach a document to an email, STOP! You're about to waste a valuable opportunity; an opportunity to gain visibility, to drive insight, to close more business - every time you send an attachment. If instead of sending attachments, you track every document your prospects want to see using CANDDi.download, you will get more prospects identified in the dashboard. This means you can see what they do on your website. That might not seem very important right now - maybe you areFew readers