Why is my CANDDi Outlook plugin disabled?

Sometimes Outlook may disable the plugin as Outlook believes the plugin slows down the application (which isn't true). There are 2 ways to re-enable the plugin, depending on your browser. Follow the below steps:

1. Go to File
2. You should see 'Slow and disabled COM Add-ins' which is highlighted in yellow. Click on this.
3. If you see 'CANDDi for Outlook' click on 'Always enable this add-in'.

Or if you don't see 'Slow and disabled COM Add-ins', follow the below steps instead:

1. Go to File
2. Options
3. Add-ins
4. Click on 'Go' next to Manage COM Add-ins
5. Make sure 'CANDDi for Outlook' is the ticket. Click 'Ok'
6. Restart Outlook

Have more questions? Contact us at hello@canddi.com or 0161 414 1080

Updated on: 05/02/2020