Can CANDDi track my Live Chat?

You will notice in your dashboard there is an 'Additional Tracking' page under 'Settings'. CANDDi is now able to track several different Live Chats.

Below, we will explain which Live Chat services CANDDi can track, and exactly what will show in the activities of a visitor.

Chat Heroes
Visitor's Email address
Agent's name
Chat conversation
Show/hide chat window

Drift
Visitor's email address
Opened/Closed Drift welcome message

LiveChat
Start/End chat
Chat conversation
Full Name of visitor
Email of visitor
Ticket ID and Subject

Olark
Full name of visitor
Email of visitor
Phone number of visitor
Chat conversation
Show/hide chat window

Zendesk Chat (Zopim)
Name of visitor
Email of visitor
Phone number of visitor
Show/hide chat window

Zoho
Full name of visitor
Email address of visitor
Message to visitor from agent
Chat Started/ended
Chat feedback
Message from visitor (when agent is offline)
Chat rating

Crisp
Full name of visitor
Email address of visitor
Phone number of visitor
Company of visitor
Chat messages

Have more questions? Contact us at hello@canddi.com or 0161 414 1080

Updated on: 04/02/2020