Can CANDDi track my forms?
CANDDi can track almost all forms on your website, but if you notice your form is the same as below, then CANDDi will not be able to track this.
If you're unsure of how to check this then get in touch with your IT team or our support team.
'AJAX with a content type of Content-Type:multipart/form-data' is a type of form CANDDi will not be able to track.
(https://storage.crisp.chat/users/helpdesk/website/326fc0b46a48a400/3b06910e-272b-4476-8b93-2a5e49_dgai90.png)
We can’t track this because the form uses a boundary which separates all data in the form. CANDDi is then unable to read the structure of all fields.
The image below shows how the boundary is separating all fields and CANDDi is unable to interpret this data.
If you would like to make sure CANDDi tracks all forms, then please get in touch with our support team so we can advise you on what kind of forms you should use on your site.
Get in touch if you'd like our support team to check if your form can be tracked with CANDDi on 0161 414 1080 or help@canddi.com
If you're unsure of how to check this then get in touch with your IT team or our support team.
'AJAX with a content type of Content-Type:multipart/form-data' is a type of form CANDDi will not be able to track.
(https://storage.crisp.chat/users/helpdesk/website/326fc0b46a48a400/3b06910e-272b-4476-8b93-2a5e49_dgai90.png)
We can’t track this because the form uses a boundary which separates all data in the form. CANDDi is then unable to read the structure of all fields.
The image below shows how the boundary is separating all fields and CANDDi is unable to interpret this data.
If you would like to make sure CANDDi tracks all forms, then please get in touch with our support team so we can advise you on what kind of forms you should use on your site.
Get in touch if you'd like our support team to check if your form can be tracked with CANDDi on 0161 414 1080 or help@canddi.com
Updated on: 04/02/2020
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